Refund and Return Policy
1. Introduction
We are committed to providing high-quality natural pet care products and ensuring customer satisfaction. This Refund and Return Policy outlines the terms and conditions for returns, exchanges, and refunds for products purchased from https://www.pawwcious.com (“Website”).
This policy complies with:
- Consumer Protection Act, 2019
- Consumer Protection (E-commerce) Rules, 2020
- Indian Contract Act, 1872
- Sale of Goods Act, 1930
2. General Return Policy
2.1 Return Window
| Product Type | Return Window |
|---|---|
| Standard Products | 7 days from delivery |
| Defective/Damaged Products | 48 hours from delivery |
| Wrong Product Delivered | 48 hours from delivery |
2.2 Return Eligibility Criteria
To be eligible for a return, products must meet the following conditions:
For Standard Returns:
- Product must be in original, unused condition
- Original packaging must be intact and undamaged
- All labels, tags, and seals must be present
- Product must not be expired or near expiry
- Valid purchase receipt or order confirmation required
For Defective/Damaged Products:
- Clear evidence of manufacturing defect or damage
- Product received in damaged condition during delivery
- Packaging damage that affects product integrity
3. Non-Returnable Items
The following items cannot be returned for hygiene, safety, and regulatory reasons:
3.1 Completely Non-Returnable
- Opened/Used Grooming Products: Shampoos, conditioners, ear washes, serums that have been opened or used
- Opened Supplements: Any health supplements or nutritional products that have been opened
- Opened Treats and Food: Pet treats, food items, or edible products that have been opened
- Personalized Items: Custom-made or personalized pet accessories
- Clearance/Sale Items: Products marked as final sale or clearance items
3.2 Returnable Only if Defective/Damaged
- Unopened grooming products
- Unopened supplements and health products
- Unopened pet treats and food items
- Toys and accessories (only if manufacturing defects)
4. Return Process
4.1 How to Initiate a Return
Email: support@pawwcious.com
Phone: +91-7977081337
WhatsApp: +91-9637246914
Contact within the eligible return window
Order number/invoice number, product name and SKU, reason for return, clear photos of the product (if defective/damaged), your registered email address
Our team will review your request within 24 hours. If approved, you will receive a Return Authorization Number (RAN) with return instructions.
5. Refund Process
5.1 Refund Timeline
- Inspection Period: 2-3 business days after receiving returned product
- Refund Processing: 5-7 business days after inspection approval
- Bank Credit: 5-10 business days depending on your bank/payment method
5.2 Refund Methods
Refunds will be processed to the original payment method used:
- Online Payments: Credit/debit cards, UPI, net banking, digital wallets
- Cash on Delivery: Bank transfer to your provided account details
6. Special Circumstances
6.1 Expired Products
- Products must have minimum 6 months shelf life at delivery
- Products expiring within 30 days of delivery are eligible for full refund
- Expired products delivered are fully refundable
6.2 Allergic Reactions
- Stop use immediately and consult veterinarian
- Unopened portion eligible for return
- Provide veterinary documentation if available
7. Contact Information
Customer Service Team:
