Privacy Policy
Table of Contents
- 1. Introduction
- 2. Information We Collect
- 3. How We Use Your Information
- 4. Information Sharing
- 5. Data Retention
- 6. Data Security
- 7. Your Rights
- 8. Cookies & Tracking
- 9. Third-Party Links
- 10. Children’s Privacy
- 11. International Transfers
- 12. Grievance Redressal
- 13. Policy Updates
- 14. Contact Information
- 15. Consent
1. Introduction
Pawwcious (“we,” “us,” “our,” or “Company”) is committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website https://www.pawwcious.com (“Website”) or purchase our natural pet care products.
This Privacy Policy is published in compliance with:
- Section 43A of the Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Consumer Protection Act, 2019
- Consumer Protection (E-commerce) Rules, 2020
2. Information We Collect
2.1 Personal Information
We collect the following types of personal information:
- Full name
- Email address
- Phone/mobile number
- Billing and shipping address
- PIN code/postal code
- Purchase history
- Order preferences
- Product reviews and ratings
- Payment method information (processed securely through payment gateways)
- Username and password
- Account preferences
- Subscription preferences
- Communication preferences
- Pet name, breed, age, and size
- Pet health conditions (for product recommendations)
- Pet care preferences
2.2 Automatically Collected Information
We automatically collect certain information when you visit our Website:
- IP address
- Browser type and version
- Device information (type, operating system)
- Pages visited and time spent
- Referring website
- Geographic location (general)
- Cookies and similar tracking technologies
2.3 Sensitive Personal Data
As defined under IT Rules 2011, we may collect:
- Financial information (securely processed through payment gateways)
- Physical health condition of pets (only if voluntarily provided for product recommendations)
3. How We Use Your Information
3.1 Service Provision
- Processing and fulfilling your orders
- Managing your account and profile
- Providing customer support
- Handling returns and refunds
- Sending order confirmations and shipping updates
3.2 Communication
- Responding to your inquiries
- Sending promotional offers and newsletters (with your consent)
- Providing product recommendations
- Notifying about new products and services
- Sending important updates about our policies
3.3 Business Operations
- Improving our Website and Services
- Conducting market research and analytics
- Preventing fraud and ensuring security
- Complying with legal obligations
- Resolving disputes and enforcing agreements
3.4 Marketing and Personalization
- Personalizing your shopping experience
- Showing relevant product recommendations
- Conducting customer satisfaction surveys
- Creating marketing campaigns (with your consent)
4. Information Sharing and Disclosure
4.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Payment processing (payment gateways)
- Order fulfillment and shipping
- Customer support services
- Marketing and advertising
- Website analytics
- Email marketing services
4.2 Legal Compliance
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Enforce our Terms and Conditions
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our Services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Fulfill business purposes outlined in this policy
Account information is retained until you request deletion or close your account. Order history is retained for 7 years for tax and legal compliance purposes.
6. Data Security
We implement reasonable security practices and procedures to protect your personal information:
- SSL encryption for data transmission
- Secure servers with firewall protection
- Regular security updates and patches
- Access controls and authentication
- Data encryption at rest
- Employee training on data protection
- Regular security assessments
- Incident response procedures
- Vendor security requirements
- Secure data centers
- Access controls to facilities
- Environmental controls
7. Your Rights
Under applicable Indian laws, you have the following rights:
- Request access to your personal information
- Correct or update inaccurate information
- Request clarification about data processing
- Withdraw consent for data processing (where applicable)
- Opt-out of marketing communications
- Unsubscribe from newsletters
- Request deletion of your personal information (subject to legal requirements)
- Close your account and associated data
To exercise these rights, contact us at support@pawwcious.com or use the contact information provided below.
8. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality
You can manage cookie preferences through your browser settings. However, disabling cookies may affect website functionality.
9. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children’s Privacy
Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
11. International Data Transfers
Your personal information is primarily stored and processed in India. If we transfer data outside India, we will ensure appropriate safeguards are in place as required by applicable laws.
12. Grievance Redressal
If you have any concerns or complaints regarding this Privacy Policy or our data practices, please contact our Grievance Officer:
Grievance Officer Details:
Name: Shatank Srivastava
We will acknowledge your complaint within 48 hours and resolve it within 30 days as per regulatory requirements.
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our Website
- Sending email notifications (for material changes)
- Displaying notices on our Website
The “Last Updated” date at the top indicates when the policy was last revised.
14. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy, please contact us:
