Terms and Conditions
Table of Contents
- 1. Introduction & Acceptance
- 2. Definitions
- 3. Eligibility & Registration
- 4. Products & Services
- 5. Ordering & Pricing
- 6. Payment Terms
- 7. Shipping & Delivery
- 8. Returns & Refunds
- 9. User Conduct
- 10. Intellectual Property
- 11. Privacy & Data Protection
- 12. Disclaimers & Liability
- 13. Indemnification
- 14. Third-Party Services
- 15. Dispute Resolution
- 16. Termination
- 17. Modifications
- 18. Severability
- 19. Entire Agreement
- 20. Contact Information
- 21. Additional Terms
- 22. Compliance
- 23. Acknowledgment
1. Introduction and Acceptance
1.1 Agreement to Terms
These Terms and Conditions (“Terms”, “Agreement”) constitute a legally binding agreement between you (“User”, “Customer”, “you”) and Pawwcious (“Company”, “we”, “us”, “our”) concerning your access to and use of the https://www.pawwcious.com website (“Website”) and the purchase of products and services (“Services”).
1.2 Acceptance
By accessing our Website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.
1.3 Legal Compliance
These Terms comply with:
- Information Technology Act, 2000 and amendments
- Consumer Protection Act, 2019
- Consumer Protection (E-commerce) Rules, 2020
- Indian Contract Act, 1872
- Sale of Goods Act, 1930
- Foreign Exchange Management Act (FEMA), 1999
2. Definitions
“Account” means the user account created on our Website.
“Content” means all text, graphics, images, music, software, audio, video, information, or other materials.
“Order” means a request to purchase products from our Website.
“Personal Information” means any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains.
“Products” means natural pet care products, accessories, supplements, and related items sold on our Website.
“Services” includes the Website, customer support, and all related services provided by Pawwcious.
“User Content” means any content you submit, post, or display on our Website.
3. Eligibility and Account Registration
3.1 Eligibility Requirements
Age Requirement
Must be at least 18 years of age
Legal Capacity
Legal capacity to enter into contracts
Residency
Resident of India for domestic purchases
Information
Provide accurate and complete information
3.2 Account Creation
- You may create an account to access enhanced features
- Account information must be accurate, current, and complete
- You are responsible for maintaining the confidentiality of your account credentials
- You must notify us immediately of any unauthorized use of your account
3.3 Account Termination
We reserve the right to suspend or terminate accounts for:
- Violation of these Terms
- Fraudulent or illegal activities
- Providing false or misleading information
- Abuse of our Services or policies
4. Products and Services
4.1 Product Information
- All product descriptions, images, and specifications are provided for informational purposes
- We strive for accuracy but do not guarantee that all information is error-free
- Products are subject to availability
- We reserve the right to discontinue products without notice
4.2 Product Categories
Grooming Accessories
Natural serums, ear washes, cooling powders
Toys & Entertainment
Pet toys and entertainment products
Health Supplements
Natural supplements and health products
Care Accessories
Pet care accessories and tools
4.3 Product Safety and Quality
- All products comply with applicable Indian standards and regulations
- Natural products may have variations in appearance, texture, or scent
- Always consult with a veterinarian before introducing new products to your pet
- Discontinue use if your pet shows signs of allergic reaction
6. Payment Terms
6.1 Payment Methods
We accept the following payment methods:
Credit & Debit Cards
Net Banking
UPI
Digital Wallets
Cash on Delivery
6.2 Payment Security
- All online payments are processed through secure payment gateways
- We do not store credit card information on our servers
- SSL encryption protects all payment transactions
- PCI DSS compliance maintained for card transactions
9. User Conduct and Responsibilities
9.1 Acceptable Use
You agree to:
- Use our Services only for lawful purposes
- Provide accurate and truthful information
- Respect intellectual property rights
- Maintain the security of your account
9.2 Prohibited Activities
You must not:
- Use our Services for illegal or unauthorized purposes
- Interfere with or disrupt our Services
- Transmit harmful or malicious code
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Post false or misleading reviews
- Abuse our customer service team
12. Disclaimers and Limitation of Liability
12.1 Service Availability
- Services provided “as is” and “as available”
- We do not guarantee uninterrupted or error-free service
- Scheduled maintenance may temporarily affect availability
12.2 Product Disclaimers
- Product effectiveness may vary between pets
- Natural products may have variations
- Consult veterinarian for pet health concerns
- We are not liable for allergic reactions or adverse effects
12.3 Limitation of Liability
To the maximum extent permitted by law:
- Our liability is limited to the amount paid for the specific product
- We are not liable for indirect, incidental, or consequential damages
- Time limitation for claims is one year from the date of purchase
15. Dispute Resolution
15.1 Governing Law
These Terms are governed by the laws of India without regard to conflict of law principles.
15.2 Jurisdiction
Any disputes arising from these Terms or use of our Services shall be subject to the exclusive jurisdiction of courts in Hyderabad, India.
15.3 Alternative Dispute Resolution
1
Customer Service
We encourage resolution through customer service first
2
Mediation
Mediation available through designated services
3
Arbitration
Arbitration may be pursued for unresolved disputes
20. Contact Information
Customer Service:
support@pawwcious.com
+91-7977081337
+91-9637246914
Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM
Villa no 31, Road no 10, Symphony Park Homes, Krishna Reddy Pet, Beeramguda, Patancheru, 502032
Grievance Officer:
Shatank Srivastava
wecare@pawwcious.com
+91-7977081337 / +91-9637246914
Response Time: 48 hours acknowledgment, 30 days resolution
22. Compliance and Regulatory Information
22.1 GST Compliance
- Tax invoices provided for all purchases
- GST included in displayed prices
- Compliance with GST regulations maintained
22.2 Animal Welfare Compliance
- Products sourced from ethical suppliers
- Animal welfare standards maintained
- Cruelty-free practices followed
23. Acknowledgment
By using our Website and Services, you acknowledge that:
- You have read and understood these Terms and Conditions
- You agree to be bound by these Terms
- You have the legal authority to enter into this agreement
- You understand the risks associated with online transactions
- You accept responsibility for your use of our Services
