Shipping and Delivery Policy
Quick Navigation
- 1. Introduction
- 2. Shipping Coverage
- 3. Shipping Methods
- 4. Order Processing
- 5. Shipping Costs
- 6. Delivery Process
- 7. Order Tracking
- 8. Delivery Locations
- 9. Delivery Charges
- 10. Cash on Delivery
- 11. Packaging & Handling
- 12. Delivery Issues
- 13. Failed Delivery
- 14. Force Majeure
- 15. Special Services
- 16. Customer Responsibilities
- 17. Contact Information
- 18. Policy Updates
- 19. Acceptance
1. Introduction
This Shipping and Delivery Policy outlines the terms and conditions for the shipping and delivery of products purchased from Pawwcious through our website https://www.pawwcious.com (“Website”). We are committed to providing reliable, timely, and secure delivery services for all our natural pet care products.
This policy complies with:
- Consumer Protection Act, 2019
- Consumer Protection (E-commerce) Rules, 2020
- Indian Post Office Act, 1898
- Motor Transport Workers Act, 1961
2. Shipping Coverage
All major cities and metro areas across India with courier connectivity
Currently not available. We only deliver within India
Security restricted areas, remote locations, P.O. Box addresses
3. Shipping Methods and Timeframes
Available in: Mumbai, Delhi, Bangalore, Pune, Hyderabad
4. Order Processing Time
4.1 Standard Processing
1-2 business days for standard orders
Monday to Saturday (excluding public holidays)
3:00 PM for same-day processing
4.2 Order Confirmations
- Order confirmation email sent immediately after payment
- Processing confirmation sent when order is packed
- Shipping confirmation with tracking details sent upon dispatch
5. Shipping Costs
Free Shipping Benefits:
- Minimum Order Value: ₹999 and above
- Applicable To: Standard shipping only
- Coverage: All serviceable areas
- Exclusions: Bulky items may have additional charges
Transparent Pricing: All shipping charges are displayed at checkout before payment. No hidden charges or surprise fees.
6. Delivery Process
6.1 Delivery Attempt
- Primary Attempt: Delivery attempted at provided address
- Contact: Customer contacted via phone/SMS before delivery
- Delivery Window: Generally between 9:00 AM to 7:00 PM
- Identification: Delivery executive will carry company identification
6.2 Delivery Confirmation
- Recipient Verification: Photo ID verification may be required
- Signature Required: For orders above ₹2,000
- Delivery Proof: SMS and email confirmation sent
- Photos: Delivery photos may be taken for verification
7. Order Tracking
7.1 Tracking Methods
- Website: Track orders on https://www.pawwcious.com
- SMS: Send order number to +91-7977081337
- Email: Customer service team
- Phone: Call customer service for assistance
7.2 Tracking Statuses
9. Delivery Charges Breakdown
| Order Value | Metro Cities | Tier 1 Cities | Tier 2/3 Cities | Rural Areas |
|---|---|---|---|---|
| Below ₹500 | ₹99 | ₹120 | ₹150 | ₹200 |
| ₹500-₹998 | ₹70 | ₹90 | ₹120 | ₹150 |
| ₹999+ | FREE | FREE | FREE | ₹50 |
Express Shipping Rates:
- Metro Cities: ₹200-₹300
- Tier 1 Cities: ₹250-₹350
- Limited Coverage: Subject to availability
10. Cash on Delivery (COD)
10.1 COD Availability
- Available for orders up to ₹5,000
- Not available for express or same-day delivery
- Additional COD charges: ₹50 per order
10.2 COD Payment Guidelines
- Exact Amount: Please keep exact change ready
- Payment Methods: Cash only (no checks or cards)
- Receipt: COD receipt provided upon payment
11. Packaging and Handling
11.1 Packaging Standards
- Eco-friendly: Sustainable packaging materials used
- Product Protection: Secure packaging to prevent damage
- Hygiene: Food-grade packaging for pet consumables
- Branding: Pawwcious branded packaging
11.2 Special Handling
- Fragile Items: Extra cushioning and ‘Handle with Care’ labels
- Temperature Sensitive: Cold chain maintained where required
- Liquid Products: Leak-proof packaging
- Sharp Objects: Safe packaging for pet tools
13. Failed Delivery and Returns
13.1 Failed Delivery Process
Customer informed immediately via SMS/call
Up to 3 delivery attempts made
Package held at local facility for 7 days
If undelivered after all attempts
13.2 Return to Origin (RTO)
- RTO Charges: Customer liable for return shipping costs
- Refund Process: Refund processed after deducting RTO charges
- Timeline: 7-10 business days for RTO processing
17. Contact Information
Customer Service Team:
Return/Exchange Address:
Pawwcious Returns Department
Villa no 31, Road no 10, Symphony Park Homes
Krishna Reddy Pet, Beeramguda, Patancheru
Hyderabad, Telangana – 502032
Contact: +91-7977081337 / +91-9637246914
